FAQS

COFFEE FAQs

  • At AMSI, we exclusively work with single origin coffees. Each sourced from a specific farm, cooperative, or region known for producing exceptional, high-grade beans. This allows us to showcase the unique terroir, flavor profiles, and craftsmanship behind every cup, from bright citrus notes to deep, velvety chocolate tones.

    Our range includes both whole bean and ground coffee, as well as Nespresso®-compatible pods, all crafted with the same uncompromising standards. Whether you prefer a traditional bean or the convenience of a capsule, AMSI delivers a refined, authentic coffee experience.

  • At AMSI, every coffee we offer is ethically and transparently sourced through trusted supply chains that prioritize quality, sustainability, and fair relationships with producers. We work exclusively with farms and cooperatives that meet rigorous standards for environmental stewardship, traceability, and social responsibility.

  • The caffeine content in our coffees varies depending on the origin, processing method, and roast profile. On average, a standard 250ml cup of AMSI coffee contains between 95-120mg of caffeine. This can fluctuate slightly based on the specific beans, lighter roasts tend to retain more caffeine, while darker roasts may have a slightly lower amount.

    For a stronger caffeine experience, we recommend our brighter, bolder varieties, which tend to offer a more robust kick. If you prefer a milder profile, we offer options with naturally lower caffeine levels as well.

  • To preserve the rich, nuanced flavours of your AMSI coffee, proper storage is essential. We recommend keeping your coffee in an airtight container in a cool, dark place - away from light, moisture, and heat. Ideal storage conditions will help maintain its freshness and aroma for longer.

    For optimal quality, avoid storing your coffee in the fridge or freezer, as temperature fluctuations can affect its flavour. If you’re purchasing whole beans, grind them just before brewing to ensure the freshest taste. We also recommend using your coffee within 2-3 weeks of opening to enjoy it at its peak.

  • Yes, we proudly offer Selah, our premium decaf coffee. Sourced from carefully selected single origins, Selah is decaffeinated using the Swiss Water Process, ensuring a chemical-free method that preserves the coffee’s natural flavour and smooth character.

    Available both as whole beans and in Nespresso®-compatible pods, Selah offers a rich, full-bodied cup without the caffeine, making it the perfect choice for those seeking a luxurious, gentle coffee experience at any time of day.

  • AMSI coffee is naturally free from common allergens such as gluten, dairy, and nuts. While the coffees we offer do not contain nuts, we want to ensure transparency: our beans are processed in facilities that may handle other products, including nuts. Therefore, there is a potential for cross-contact during production.

    For individuals with severe allergies, we recommend reviewing specific product details and consulting with a healthcare professional if they have concerns about cross-contamination. We take pride in offering a safe, high-quality coffee experience and are committed to transparency in our sourcing and production processes.

  • To ensure your AMSI coffee remains at its peak freshness, we recommend consuming it within 2 to 3 weeks of opening. Coffee is best enjoyed when it's freshly roasted, as this is when it retains its vibrant flavours and aromatic qualities. For whole beans, grind just before brewing to unlock the full potential of the coffee.

    For storage, keep your coffee in an airtight container in a cool, dark place, this will help preserve its freshness for a longer period. Coffee stored properly in an airtight bag or container can last up to 1 month without losing its essential flavours, but the fresher, the better.

  • We want every AMSI customer to be delighted with their purchase. Due to the nature of our products, we are unable to accept returns or exchanges once coffee has been opened. However, if you receive a damaged or faulty product, please contact us at info@amsioflondon.com within 14 days of receiving your order, and we will be happy to assist you with a replacement or refund.

    We are committed to providing the highest quality coffee, and if there are any issues with your order, we’ll ensure it’s resolved promptly and to your satisfaction.

  • The best brewing method depends on the flavour profile you wish to highlight, but we recommend using methods that allow the nuances of our single origin coffees to shine.

    For filter coffee, we recommend pour-over or Aeropress, these methods offer control over extraction and highlight the coffee’s bright, clean flavours. If you prefer a rich espresso, our beans make for a full-bodied shot, with deep chocolate and fruit notes.

    For those seeking convenience without compromising quality, we also offer Nespresso®-compatible pods, allowing you to enjoy AMSI coffee with ease, while still experiencing its exceptional taste.

    We suggest experimenting with different methods to find the one that best suits your personal taste. Whichever method you choose, we recommend using freshly ground coffee for the best results.

  • Ethical sourcing is fundamental to our philosophy. Every coffee we offer is sourced from trusted farms and cooperatives that prioritise sustainability, fair labour practices, and environmental stewardship. We work exclusively with producers who share our values, ensuring transparency, traceability, and a commitment to responsible growing methods.

    Many of the farms we source from are also certified Organic and Fairtrade, and we actively support long-term relationships that benefit both people and planet. When you choose AMSI, you're choosing coffee that not only tastes exceptional, but stands for something greater.

  • We’re here to help. For any questions, concerns, or support with your order, please contact our customer service team at info@amsioflondon.com. We aim to respond within 24 hours.

  • Yes, our coffee is 100% plant-based and suitable for a vegan lifestyle.

  • No. Our coffee contains nothing but expertly roasted single-origin beans. No additives, no artificial flavours, and no enhancers. Every cup reflects the quality of its origin and the precision of its roast.

tea FAQs

  • At AMSI, we offer a thoughtfully curated selection of premium whole-leaf teas and herbal infusions, chosen for their elegance, purity, and origin. Our collection spans delicate and refined traditional teas, alongside naturally caffeine-free botanicals, each selected to bring a distinct sensory experience, whether uplifting, calming, or restorative.

    Every blend we offer is a reflection of our commitment to quality: clean, balanced, and beautifully nuanced, designed to elevate daily rituals with quiet sophistication.

  • AMSI teas are ethically and carefully sourced from some of the world’s most respected tea-growing regions. We partner with trusted growers and estates who prioritise sustainable farming practices, fair labour conditions, and the preservation of natural ecosystems.

    Each tea is selected not only for its exceptional quality, but also for the integrity of how it’s grown, harvested, and handled. We believe that true luxury lies in transparency and that remarkable flavour begins with respect for both people and planet.

  • Caffeine levels vary naturally depending on the type of tea. We offer a selection of both caffeinated and naturally caffeine-free options to suit every mood and moment.

    Traditional teas such as green and black varieties contain moderate levels of caffeine, typically 20–50mg per cup, depending on how they're brewed. Our herbal infusions, including blends like peppermint, rooibos, and camomile, are naturally caffeine-free and ideal for calming, evening rituals.

    If you’re looking to avoid caffeine entirely or manage your intake, we recommend exploring our herbal teas, which offers all the depth and quality of our teas, without the stimulation.

  • To preserve the delicate flavours and natural freshness of your AMSI tea, we recommend storing it in a cool, dry place, away from light, moisture, and strong odours. Tea leaves are highly absorbent, so keeping them in an airtight container is essential to protect their character and aroma.

    Avoid storing tea near heat sources, in the fridge, or in clear jars exposed to sunlight. When cared for properly, our teas maintain their optimal flavour for many months.

  • Our teas are made from pure, high-quality ingredients and contain no added dairy, nuts, or gluten. However, while we take care to ensure clean, minimal handling, all of our products are blended and packed in environments that may also handle allergens. While we take care to minimise any risk of cross-contamination, we cannot guarantee that our products are completely allergen-free. If you have a severe allergy, we advise exercising caution when consuming any of our teas.

  • When stored correctly, AMSI teas will stay fresh and full of flavour for up to 12 months. We use high-grade, whole-leaf ingredients, which retain their aromatic and nutritional qualities longer than mass-market blends.

    To maintain peak freshness, keep your tea in an airtight container, away from light, moisture, heat, and strong odours. While the tea may still be safe to enjoy after a year, its delicate character and complexity are best experienced within the first 6–12 months of opening.

  • We want every AMSI customer to be delighted with their purchase. Due to the nature of our products, we are unable to accept returns or exchanges once tea has been opened. However, if you receive a damaged or faulty product, please contact us at info@amsioflondon.com within 14 days of receiving your order, and we will be happy to assist you with a replacement or refund.

    We are committed to providing the highest quality coffee, and if there are any issues with your order, we’ll ensure it’s resolved promptly and to your satisfaction.

  • To experience AMSI tea at its finest, we recommend brewing with freshly drawn, filtered water and paying close attention to temperature and time, as each tea type responds differently:

    • Green teas: 70–80°C, steep for 2–3 minutes

    • Black teas: 90–100°C, steep for 3–5 minutes

    • Herbal infusions (e.g. peppermint, camomile, rooibos): 100°C, steep for 5–7 minutes

    For the most refined experience, we recommend using a ceramic or glass teapot, loose-leaf infuser, or a high-quality brewing vessel that allows the leaves to unfurl fully and release their full aroma and flavour.

  • Some of our teas may be suitable during pregnancy or breastfeeding, while others, particularly those containing caffeine or certain botanicals, may not be recommended depending on individual circumstances.

    As every pregnancy is different, we advise consulting with your GP or healthcare provider before consuming any of our teas during pregnancy or while breastfeeding. This ensures you can enjoy your tea with complete confidence and peace of mind.

  • No. We believe true luxury lies in purity and simplicity. Our teas are made using only natural, whole-leaf ingredients, with no artificial flavours, colours, or additives. Each blend is carefully crafted to highlight the authentic character of the leaf or botanical.

  • Yes. Many of our whole-leaf teas and herbal infusions are of a quality that allows for multiple infusions. Re-steeping not only extends the enjoyment, but often reveals new layers of flavour with each infusion.

    For best results, slightly increase the steeping time with each brew, and avoid letting the leaves dry out between infusions.

  • At AMSI, we carefully select teas and botanicals that are naturally associated with wellness traditions, such as peppermint for digestion or camomile for relaxation.

    However, we do not make any medical or health claims. Our teas are crafted to support your rituals of calm, clarity, and presence, but they are not intended to treat or prevent any condition.

  • Most of our herbal infusions, such as rooibos, camomile, and peppermint are naturally caffeine-free and may be suitable for children. However, we recommend consulting a healthcare professional before introducing any tea to a child’s diet, especially herbal blends.